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Welcome to Omni. This brief guide will give you an easy overview so you can manage your services in Omni.


Logging On

StepsHow it looks on Omni..

You can login into Omni either via Modica website: https://modicagroup.com/ 

  • If logging in via Website, click on Login button on the top right corner

Or

Go directly to Omni URL: https://omni.modicagroup.com/login

Irrespective of how you try to log in from the previous step, you will be presented with a login panel

  • Enter your user name and password
  • Click on Login or hit <Return> on your keyboard.

Dashboard

Once you have logged in, the landing page is your personal Dashboard.  Here you will find your system snapshot. 

Quick links and a summary of useful information to things like the

  • System Status
  • Applications Quick Access Icons
  • Daily Message Count
  • Recent Invoices
  • Access to any relevant news or updates.

The main navigation is on the left hand side of the screen.

The icons under "Your Applications" are also clickable and take you directly to the page for that service.

Main Navigation Menu

Clients

Account Details - This is where you can reset your password. (If you have admin rights you can also view / add who has permissions under your business account.)

Financial

Depending on your permissions you will be able view financial things!  View Invoices, Payment methods, see Statements etc

Reporting

This is where you can look up message volumes, mobile numbers and delivery receipts for services you have.

 For additional information on the various reports please see here 

Applications

As per the dashboard, this drop down will link you to the applications/services you have access to.  

Support

Network Status

This link connects you to the Modica Network Status page and gives you information about any technical issues.

Notifications / System Alerts

Modica recommends users subscribe to our events notification process.

Once on the page, you can add your email address.  Any outages and outage updates will be emailed to those that are subscribed.

There are a number of other notification processes depending on the application type you have.  Please discuss your requirements with your account manager, so we can ensure you are informed as much as you need to be. 

You can find out more about the Status Updates Page here.

My Tickets

This allows you to create, and view the status your support tickets. 

  1. Click Tickets, which will take you to our ticketing system
  2. Click + add.
  3. Select ‘New Ticket’.
  4. Fill in the fields. If you are not sure which Assignee to click, choose Support.
  5. Click Submit as New.

You can also access tickets by clicking on the ‘Service Desk’ button in the site header,

or

Simply create a support ticket by sending an email to support@modicagroup.com

You will receive an automated acknowledgement, with your ticket number. Support will get back to you as soon as they can, usually within 24 hours.   For more support information see:http://www.modicagroup.com/support/get-help-now/

Audit

If you have permission, this lets you see your login history and the login history of any users under your company account.

Resources

This sections links you through to the Modica document repository.

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