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Before you begin

Before sending a message, you may wish to do the following.

  • Create contacts (message recipients). See the 'Manage Contacts' section of this user guide.
  • Create groups to organise your contacts. See the 'Manage Groups' section of this user guide.
  • Set up a template for your message content. See the 'Manage Templates' section of this user guide.

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Create a message

To create a message, navigate to the 'Send Message' tab.

Add and remove recipients

You can send a message to up to 2,000 recipients.

StepsExample

To add recipients:

  1. Click 'Add recipients'.
  2. You can add:
    1. Contacts you have already set up.
    2. Groups of contacts.
    3. New mobile phone numbers.
  3. Click 'Add selected recipients'.

If you would like to remove a recipient:

  1. Select the recipient you would like to remove.
  2. Click 'Remove'.


If you accidentally enter the same recipient twice - for example, by adding them as a contact and also as an ad hoc mobile phone number - Web2SMS will remove the duplicate contact(s) for you.



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Compose your message

StepsExample

To compose your message:

  1. If desired, select a template from the list. This will populate the template content and you can edit it from there. For more details on creating templates, see the 'Manage Templates' section of this user guide.To compose your message:
  2. Compose your message.

Web2SMS will tell you:

  • How many characters have been used in your message so far.
  • If your message exceeds the length of one message unit (i.e. it will require more than one SMS to be sent to each recipient).
  • How many message units will be required for your message (if more than one).
  • The encoding used in the message. For further details on message encoding, see below.

Message encoding

By default, messages will use GSM encoding. GSM encoding includes the basic character set, including the standard English alphabet, numbers and standard special characters such as punctuation. When using GSM encoding, you are permitted 160 characters per SMS message unit.

If you add a non-GSM character, such as a letter with an accent or a letter in a non-English alphabet, the encoding of the message will switch to UCS-2. Messages encoded in UCS-2 take up more space than GSM characters, so you will be limited to 70 characters in order for your message to fit within a single SMS message unit. The 'Remaining' box will tell you how many characters remain before you exceed the length of a single SMS unit.

If your message exceeds the character limit, your organisation will be charged an additional fee to cover the cost of the extra SMS message units sent.


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Send your message

StepsExample

To send your message:

  1. If desired, enter a forwarding email address. Any replies to your message will be forwarded to this address. 
  2. If desired, schedule your message. You can enter a future date and time for the message to be sent. You can also set the timezone to which the date and time apply.
  3. Review the total number of recipients and the number of message units that will be sent to each recipient to ensure they are correct.
  4. Click 'Schedule' or 'Send'.

Note the following:

  • Entering a forwarding email address will send a copy of any replies to the nominated address. You cannot use email to reply to messages sent to you in this manner. Instead, you will need to respond to these messages in the Web2SMS application. For more details on replying to messages, see the 'View message replies' section of this user guide.
  • Only one forwarding email address can be entered. If you'd like to forward replies to more than one email address, you will need to use a distribution list.


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