Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


  1. Prepare your customer care and your helpdesk/support teams so they are informed;
  2. Share how teams can subscribe to our Status page service HERE to  to be kept up to date and if you need any support during the maintenance window, email or if urgent ring 0800 77 66 22 / + 64 4 498 6000; and
  3. Email us with the contact details of your on-call support engineer.


Each maintenance window has a different roll back plan and any time needed to roll back any changes, has been considered as part of the preparatory exerciseour preparation.  Each phase is dependent dependant on the success of the previous phase.  Any issues we experience will be investigated immediately.

How can I avoid any downtime?