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There are four separate maintenance windows (22:00pm NZST to 02:00am NZST) that you should prepare for.  The specific times are;


Start TimeEnd TimeMigration Phase

Mon 17 August @ 22:00 pm

Tues 18 August @ 02:00am

Phase 1: Carrier Connection Migrations

Tues 18 August @ 22:00 pm

Wed 19 August @ 02:00am

Phase 2: Messaging Core Migration

Wed 19 August @ 22:00 pm

Thurs 20 August @ 02:00am

Phase 3: Omni Web Interface Migration

Thurs 20 August @ 22:00 pm

Friday 21 August @ 02:00am

Phase 4: API End-Point Migration


During each maintenance window, there may be short periods where Omni will be unavailable.  Users will not be able to log into the Omni Dashboard and API product users will receive an error when trying to send an SMS message to a mobile device.

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You will need to request this via your Account Manager or Service Delivery Manager.  We have a limited number of codes available via this platform and there may be a cost to set this up and an ongoing cost if you want to retain this past the week beginning 17th of August 2020.


Get in touch to secure your back up connection now.

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