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Run The Red was acquired by Modica Group in April 2016.  Our ultimate goal is to have all our clients connect directly to our Omni platform (before 1 October 2018August 2019).  This will require our clients to integrate with a slightly different API.  Taking into consideration the need for our clients to complete this work at a time that is convenient, we plan to phase this migration process.

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Phase 2: Work with our clients to set up a connection directly to Omni, be able to test this connection and then finally start redirecting your traffic, at a time that is more convenient and after you’ve tested the platform.  We are working to achieve this by September 20181-August-2019.


What dates/times will Modica migrate our service?

The next migration will take place Tuesday 102-July at 8:30am 10 am and the process may last for 1 hour.  The mobile networks will migrate between 8:30 10 am and 10:30 11 am (NZT).  You should have received an email from our team if you're scheduled to migrate on this date.  The timeline is difficult to negotiate as we rely on the four mobile networks and the availability of their staff.  Our objective is always to prevent any unnecessary disruption to our clients and their mobile customers.

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Unfortunately, yes.  What we're doing is directing traffic from one connection to another, so each of the services can expect downtime while the carriers are porting the shortcodes.  This is expected to be short, but if complications do occur you should prepare for up to 60-mins of downtime to your service.  All of the carriers will do this at different times which is why we agree to a window that they need to schedule the work to be completed so it reduces the downtime to you, our client.

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Not right now.  As part of this migration, we've put in place a middleware layer that allows the platform you currently connect to, to integrate seamlessly with the Omni platform.

During the migration, we will keep you updated via email.

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If you had access to the Run The Red messaging dashboard, you will move to a new user account with access to the Omni dashboard.  When our team create your user profile, the system will automatically trigger an email taking you a through a process of setting your password.  Keep a look out lookout and if you haven't been set up within 10 working days, email support@modicagroup.com cc your Service Delivery Manager and one of our support staff will get in touch.

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Unless you've been given a list of codes (via email), you should assume all of your New Zealand shortcodes will be part of this migration.  If you're unsure, contact your Service Delivery Manager.


Why the move to a different platform?

As a single entity, we want to find smarter ways to deliver for our clients.  To do this, we need to focus on consolidating our services and ramping up our investment in new technologies, keeping messaging at our core.

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The change we're making is to re-route messages from RedX , to Omni (via this middleware layer) and then to the mobile networks.  This is Phase 1 of the migration.  Phase 2 will be setting up a direct connection to Omni with each of our clients and this will need to be completed by July 20182019.

The work Modica needs to do is to re-route traffic for your shortcodes at the same time the carriers update their configuration.  This means there will need to be some co-ordination coordination so that the disruption to your service is minimal.

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You may also be asked to provide feedback about your experience working with our team.  This is so we can take the learnings and better prepare for the next migration cycle.  If you feel there is a way we could have provided a better experience, please let us know.  We appreciate all the feedback.


How can I start preparing for Phase 2 of the migration?

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