The need for people to communicate more and often means the number of messages we expect to handle on behalf of our customers, will increase. A cloud hosting provider who can help us scale quickly is important, which is why we chose to make the move now.
There are four separate maintenance windows (22:00pm NZST to 02:00am NZST) that you should prepare for. The specific times are;
|Start Time||End Time||Migration Phase|
Mon 17 August @ 22:00 pm
Tues 18 August @ 02:00am
Phase 1: Carrier Connection Migrations
Tues 18 August @ 22:00 pm
Wed 19 August @ 02:00am
Phase 2: Messaging Core Migration
Wed 19 August @ 22:00 pm
Thurs 20 August @ 02:00am
Phase 3: Omni Web Interface Migration
Thurs 20 August @ 22:00 pm
Friday 21 August @ 02:00am
Phase 4: API End-Point Migration
During each maintenance window, there may be short periods where Omni will be unavailable. Users will not be able to log into the Omni Dashboard and API product users will receive an error when trying to send an SMS message to a mobile device.
Messages scheduled within Campaign Manager and Web2SMS will be sent once Omni is available. Any configuration changes should not be made during these maintenance windows.
Messages from mobile users will be queued by the Mobile Network Operator.
Messages to mobile users will be queued and sent to the Mobile Network Operator to pass on to the mobile user once Omni is available.
You should prepare for a delay in our ability to deliver messages during the maintenance windows.
No. We’ve architected the changes in a way that will mean customers will not need to change or update any system configurations.
The IP addresses customers whitelist and domains that customers endpoints connect to will remain the same.
There are three ways we recommend you prepare:
Each maintenance window has a different roll back plan and any time needed to roll back any changes, has been considered as part of the preparatory exercise. Each phase is dependent on the success of the previous phase. Any issues we experience will be investigated.
We understand for some customers, especially those who provide an emergency service, any time where the platform is unavailable could potentially be challenging. We have an alternate instance of Omni, you can connect to, in order to send messages during the maintenance windows (Omni2).
You will need to request this via your Account Manager or Service Delivery Manager. We have a limited number of codes available via this platform and there may be a cost to set this up and an ongoing cost if you want to retain this past the week beginning 17th of August 2020. Get in touch to secure your back up connection now.